I had sme fun today. Bright and early I left home, and sweated all the way to the airport. A few hours later, I was happy to be in Nairobi, where the locals are complaining about the heat (27c when we landed!) and I'm basking in the coolness of the day! Because we have meetings for the rest of the week, I wanted to get an unpleasant chore out the way first thing this afternoon. Typhoid is a real problem in my normal place of residence, and it's been way too long since I've had. Y last typhoid vaccination. One of my colleagues, RM, for those of you who know him, has never had a typhoid vaccination! So off we went together to the hospital. Conveniently, one of the nicest hospitals in the country is a walking distance away from our guesthouse, so off we went, footing. I can't tell you how nice it is to walk down the street and not get shouted at because of the colour of my skin, and not sweat through a t-shirt after walking 10 steps!
Anyway, I knew that we were meant to go to the emergency department to get the vaccinations. Why emergency? I haven't a clue, but that's what I'd been told. So we wandered into the emergency ward, and spent quite a lot of time wandering around trying to sort out what we were meant to do. I spied a sign that said, "information nurse", so off we went to get some information. Except that after standing there for some time, with no information nurse in sight, I spied another sign that said,"immunisations/vaccinations". So off we went to that little office. Unfortunately. There was no oe there, either. So I looked around again, and this time spotted a sign which said, "registration". Finally, we found a lady there who was happy to take our names.
She gave us little cards with our names on them, and directed us to a sign that said, "counter 5". At counter 5, we told the man what we needed for the second time, which he wrote on a little pie of paper and told us to go in through the door marked, "ward B". Once inside ward B, we had to ask someone again what on earth we needed. She directed us to a counter in the middle of the beds in the emergency ward, where several white-coated doctors were scribbling away in their charts. So we mentioned to one of them what we needed again. They scribbled something on a different pice of paper and sent us to go find a sign that said, "pharmacy". Thankfully, that was easy to find! And there was a lady there to took our handful of papers, and we told her again what we needed.
She proceeded to type a whole lot into the computer and spit out a bill, which I then paid with my visa. And then we were told to go sit and wait. While we were waiting, I read the receipt a bit more closely. Of course, after having everything written down and told verbally to about 5 different people, they still only got that ONE of us needed a vaccintion! So back to the counter again, where the woman was going to send us through the entire process again in order to get an order for a second typhoid shot (even though it was written clearly in the very first piece of paper that we showed to everyone along the way! Anyway, we convinced her to just add it to the bill, and We paid for the second vaccination (which, by the way, is a fraction of the cost of the vaccination at home!). Finally, we ended up being sent back to ward B and to,d to find a nurse to jab us.
So, off we went to find a random nurse. Wew found one in the same place that we found all the doctors the first time, and she brought us into a room that was labelled "resuscitation room", which made me a little nervous about the kind of injections we were about to receive!
Anyway, we were both jabbed in the arm, and a bit of a sore arm is a small price to pay for typhoid prevention, I would say.
It was an interesting experience at the hospital today, though. The whole time, I was thinking about the role of language and literacy in the whole experience. Because its one of the best hospitals in the enti region, it is definitely pricier ithan your average place, which means that it's the expatriates and upper class lfolks who go there. That means it is mostly people who are literate in English. If you weren't literate in English, you wouldn't have a clue how to work that system. And yet, even after having our "order" written down on multiple pieces of paper, near the end, it still wasn't right! But if I wasn't quite highly literate and able to make sense of the reciepts, in English, we could have had a serious problem.
Anyway, I don't really niw what the pint of this story is, but it did make me appreciate again the value of literacy in my own language, and realise again, what a disadvantage people are at if they don't have the luxury of literacy in their mother tongue!